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General Dynamics Information Technology (GDIT) has secured a task order on the Solutions for the Information Technology Enterprise (SITE) III contract, to offer IT services at Defense Intelligence Agency (DIA) locations.

The Customer Care Centre (CCC) task order, awarded by the DIA Virginia contracting activity, is valued at approximately $829m over ten years.

As agreed, GDIT will offer a range of remote and on-site IT services to support networks and domains at global DIA locations.

The scope of work will include modernising workflows through automation, and deploying the DIA’s first customer experience (CX) team.

The CX team will use data insights, advanced analytics, and CX methodologies to enhance services and address IT issues.

The DIA provides military intelligence to warfighters and defence policymakers in the US Department of Defense (DoD) and Intelligence Community.

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By GlobalData

GDIT president Amy Gilliland said: “As DIA implements its IT modernisation strategy over the next decade, we look forward to partnering with the agency to enable users to save time, work faster, and stay focused on their mission of providing intelligence to our military forces.”

GDIT is a business unit of global aerospace and defence company General Dynamics.

General Dynamics Mission Systems (GDMS), another General Dynamics unit, recently secured a contract to design and develop a cryptographic key loader for the US Army.

The hand-held device will allow for the transmission and management of cryptographic key material, and mission planning data.

Last year, General Dynamics generated approximately $38.5bn in revenue. The company employs more than 100,000 people globally.