Serco to provide National Garrison Health Services to ADF

4 February 2019 (Last Updated February 4th, 2019 12:00)

International service company Serco Group has signed a £560m contract with Bupa Health Services for the provision of National Garrison Health Services (NGHS) to the Australian Defence Force (ADF).

International service company Serco Group has signed a £560m contract with Bupa Health Services for the provision of National Garrison Health Services (NGHS) to the Australian Defence Force (ADF).

The contract will be carried out by the company’s Australian subsidiary and Serco will serve as sub-contractor to Bupa.

Serco Group chief executive Rupert Soames said: “We are very excited to be supporting Bupa and the Australian Defence Force in delivering these essential services.

“Our solution draws upon Serco’s international experience and expertise in workforce management, and the contract brings together the deep skills we have in our citizen services business, the commitment to patient-centred outcomes in our health business, and the strong relationships and operational delivery we have demonstrated in our defence businesses.”

Under the contract, the company will offer the necessary support through a human resources managed service for primary health across more than 50 bases in Australia.

“Over 1,000 Serco professional staff will support the delivery of an integrated health care system to more than 80,000 ADF members and reservists.”

Additional responsibilities for Serco will include recruitment, providing on-boarding, training, workforce management, as well as delivering other functions such as employee lifecycle, account management and support services.

Over 1,000 Serco professional staff will support the delivery of an integrated health care system to more than 80,000 ADF members and reservists.

The system has been developed by Serco in collaboration with Bupa and is expected to reduce costs and support the improvement of the patient experience.

The NGHS contract will have an initial six-year term and up to four one-year extensions.

Serco will start delivering full operational service under the new contract on 1 July.