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NovoQuad Group|17 November 2021

Support Services

NovoQuad provides professional and thoughtful pre-sales, in-sales and after-sales services to its clients.

Adhering to the concept of “Customer-Oriented”, NovoQuad’s professional sales team and technical experts devote to providing full supports to its customers and distributors/resellers for each project. Through prior prudent evaluation, customized and highly matched products and solutions will be offered based on operation and project requirements.

To benefit customers, NovoQuad team will provide professional and thoughtful pre-sales, in-sales and after-sales services, such as live & online demo, training course, technical support, integration & installation.

Live & Online Demo

  • Introduce products, features and functions
  • Show product performance by real tests
  • Answer related technical questions

Training Course

  • Explain product operation procedures
  • Provide maintenance and storage instructions
  • Schedule training according to customer’s requirements

Technical Support

  • Full pre-sale, in-sale and after-sale technical supports
  • On-site and online technical supports
  • Professional upgrade and maintenance services

Integration & Installation

  • Software and hardware integration
  • Comprehensive integration solution
  • Detailed installation planning and execution (fixed, vehicle-mounted, trailer-mounted, center-controlled, multi-point controlled, etc.)

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