General Dynamics (GD) Information Technology has been awarded a task order under the solutions for the information technology enterprise (SITE) contract to support the US Defense Intelligence Agency (DIA).
The $40m indefinite-delivery, indefinite-quantity, single task order award will cover five years if all options are exercised.
Under the contract, GD will consolidate seven regional service / help desks to two enterprise service desks that will function 24/7 to support all DIA personnel.
The company will also ensure that unresolved service desk requests are routed to the appropriate support organisations, so that all incidents are promptly and accurately documented in the incident tracking system.
Work will be carried out in Washington, DC, Colorado, Florida, Hawaii, Germany and the UK until the consolidation efforts are complete.